Privacy Policy

Toledo Appliances

Last updated: October 16, 2024

At Toledo Appliances, we place great importance on protecting your personal information. This privacy policy describes how we collect, use, protect, and share your personal data in accordance with applicable laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the requirements of Bill 25.

1. Scope and Consent

By using our rental and financing services for appliances, you consent to the collection, use, and processing of your personal information in accordance with this policy.

2. Information Collected

We collect various types of information:

2.1 Personal Information

  • First name, last name
  • Mailing address and email address
  • Phone number
  • Payment information (credit card number, banking data)
  • Personal identification number (if necessary for financing)

2.2 Non-Personal Information

  • Browsing data on our site (IP address, browser type, pages visited)
  • Order and transaction history

3. Use of Personal Information

Your personal data is used for the following purposes:

  • Order Management: Processing rental and financing requests.
  • Delivery and Installation: Coordinating home delivery and installation.
  • Customer Communication: Sending confirmations, payment reminders, and contract updates.
  • Marketing: Sending promotional offers (with your consent).
  • Fraud Prevention: Verifying information in cases of financing.
  • Legal Compliance: Meeting legal and regulatory requirements.

4. Sharing of Information

We are committed to not selling your personal information to third parties. However, your information may be shared with:

  • Service providers (e.g., delivery companies, financial partners) to ensure the efficient management of our services.
  • Competent authorities when required by law or to protect our rights in case of dispute.

5. Retention and Protection of Information

  • Your information is retained as long as necessary to fulfill the purposes defined in this policy or to comply with legal obligations.
  • We implement security measures (encryption, access control) to protect your data from unauthorized access, loss, or disclosure.

6. Your Rights

In accordance with Bill 25 of Quebec, you have the following rights regarding your personal information:

  • Access: Request access to the information we hold about you.
  • Rectification: Correct inaccurate or incomplete information.
  • Withdrawal of Consent: Withdraw your consent to the use of your data for marketing purposes.
  • Portability: Request a copy of your personal information.
  • Right to be Forgotten: Request the deletion of your data (subject to legal retention requirements).

To exercise your rights, please contact us at support@toledoappliances.com

7. Cookies and Similar Technologies

We use cookies to enhance user experience on our site and analyze traffic. You can manage your cookie preferences at any time through your browser settings.

8. Changes to the Policy

This privacy policy may be modified occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on our site with the revision date.

9. Contact

If you have any questions or concerns regarding this privacy policy, please contact us at:

Toledo Appliances
Email: support@toleappliances.com

This policy aims to ensure transparency and protection of your personal data in accordance with the standards in effect in Canada.